Reputation management is now one of digital’s most critical disciplines, but most organizations are struggling to get it right—or even understand what it is. We surveyed hundreds of marketing professionals from around the world to find out what challenges they’re facing and how they define success. The results may surprise you.
We enlisted Forrester to dive deeper into omnichannel, explore the challenges facing B2C brands, and reveal the key activities to achieve true omnichannel success. This is what they found.DOWNLOAD THE REPORT