The future isn’t 100% digital: it’s omnichannel, with seamless online and in-person customer experiences. Yet in 2021, most B2C strategies are still unprepared for this shift. Hall of Fame keynote speaker Jay Baer explains:
To light the way forward, we commissioned Forrester Consulting to not only explore why physical experiences still matter but reveal practical ways to upgrade your brand’s omnichannel potential. Get your free study today.
We commissioned Forrester to dive deeper into omnichannel, explore the challenges facing B2C brands, and reveal the key activities to achieve true omnichannel success. This is what they found.DOWNLOAD THE REPORT