The Apple Effect

How can financial services brands rise to new challenges in digital?

We’re not saying consumers are superheroes, but they do wield incredible power in the digital era. Their buying behaviour can make or break a business—especially in banking and financial services, which have long relied on brick-and-mortar locations to reach and serve their customers.

Our white paper explores the importance of local and the user experience for mid-tier banking and financial services brands. Find out why:

• There is a strong correlation between the rise of mobile banking and overall customer satisfaction scores
• 63% of UK digital shoppers purchase financial services online
• UK Millennials still appreciate the value of local branches