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Local Reputation Management

Local reputation management is generally managed via scaled technology, but multi-location brands often struggle with the manual effort (and local search expertise) that comes with deploying technology to manage ratings and reviews. That’s where DAC steps in.

We can be an extension of your team when it comes to managing your business’s local reputation online. From monitoring and analysing reviews to responding to customers, our reputation management experts can take the operational lift off your team and free up your time to be spent on other initiatives.


of Google local pack ranking factors are made up of review signals

Source: Moz

Purchase likelihood for a product with 5+ reviews is 270% greater than a product with 0 reviews


of consumers trust recommendations from their peers over advertising

Source: Nielsen
Ready to get started?

We’ll help you drive your local online reputation to the next level.

Our strategy

DAC has the tools and team to help scale a local reputation management programme from inception through to execution. We have the ability to monitor, analyse, and respond to reviews in an efficient, effective, and—most importantly—brand-complaint way, including automated responses to simple reviews.

Screenshot of DAC's Review Report dashboard

Of course, there’s no such thing as “one size fits all” when it comes to online reviews, so we tailor our processes for each client. That could include everything from brand response guidelines to escalation paths and resolution trees so that local reputation management is accomplished without you having to dedicate huge resources to the effort.

Our execution

Local reputation management is a critical part of enhancing your brand’s visibility, engaging with customers, and compelling prospects to take the next step. But it’s not the only way we empower multi-location businesses to drive growth down to the hyperlocal level.

Local Listings Management
Connect with local audiences on all the sites, networks, and directories that matter.
Local Optimisation Plans
Your step-by-step journey to better visibility, more leads, and greater ROI.
Local SEO
Boost your ranking, connect with customers, and drive growth at the hyperlocal level.
Explore the latest Local Search News

Stay up to date with the latest news impacting your business listing on Google Business Profile, Apple Maps and more.