Local reputation management is generally managed via scaled technology, but multi-location brands often struggle with the manual effort (and local search expertise) that comes with deploying technology to manage ratings and reviews. That’s where DAC steps in.
We can be an extension of your team when it comes to managing your business’s local reputation online. From monitoring and analyzing reviews to responding to customers, our reputation management experts can take the operational lift off your team and free up time to be spent on other initiatives.
of Google local pack ranking factors are made up of review signals
Purchase likelihood for a product with 5+ reviews is 270% greater than a product with 0 reviews
of consumers trust recommendations from their peers over advertising
DAC has the tools and team to help scale a local reputation management program from inception through to execution. We have the ability to monitor, analyze, and respond to reviews in an efficient, effective, and—most importantly—brand-complaint way, including automated responses to simple reviews.
Of course, there’s no such thing as “one size fits all” when it comes to online reviews, so we tailor our processes for each client. That could include everything from brand response guidelines to escalation paths and resolution trees so that local reputation management is accomplished without you having to dedicate huge resources to the effort.
Local reputation management is a critical part of enhancing your brand’s visibility, engaging with customers, and compelling prospects to take the next step. But it’s not the only way we empower multi-location businesses to drive growth down to the hyperlocal level.
What is the power of managing your local online reputation properly? Find out how we helped a Fortune 500 department store take its online reputation to new heights.DOWNLOAD CASE STUDY