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AODA Integrated Accessibility Standards Regulation – Information & Communication Standard Policy

Statement of Organizational Commitment


The DAC GROUP recognizes that the Government of Ontario supports the full inclusion of persons with disabilities as set out in the Ontario Human Rights Code (the “Code”), and the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). It is the goal of the Ontario government to make Ontario accessible by 2025.

Under the AODA and its Regulations, the following accessibility standards set requirements that are applicable to the DAC GROUP:

  • Customer Service;
  • Information and Communications;
  • Employment; and
  • Proposed Accessibility Standards for the Built Environment


The DAC GROUP is committed to providing its services in a way that respects the dignity and independence of persons with disabilities. This commitment will be integrated wherever possible and will ensure that persons with disabilities will benefit from the same access to services, in the same place and in a similar way as other customers.

The DAC GROUP is committed to ensuring that every employee, customer, and prospective customer receives equitable access to employment or services, as applicable without discrimination, and receives reasonable accommodation where required, in accordance with the provisions of the Code and the AODA and its Regulations. The DAC GROUP seeks to meet the accessibility needs of persons with disabilities in a timely manner.

Where required, the DAC GROUP will consult with an individual experiencing difficulty with accessibility to understand his or her specific accessibility needs, and then make all reasonable efforts to meet those individual needs in a timely manner.

Means of Achieving the DAC GROUP’s Accessibility Objectives

This Statement, related policies and the DAC Group-Multi Year Accessibility Plan outline the DAC GROUP’s strategies and actions to prevent and remove barriers to accessibility and to meet the requirements of the AODA and its Regulations.

Accessible Formats

All of the aforementioned documents will be available in accessible formats upon request.