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Google Business Messages

More and more customers are using the integrated chat functions in Google Business Profiles (GBP), preferring to do business with locations that have chat enabled rather than those with only traditional contact methods such as phone calls or websites. In fact, we have already reached a point where businesses must incorporate Google Messaging into their listings to stay competitive. That’s why DAC’s TransparenSEE now includes unified business messaging for all your Google locations within a single dashboard, offering unrivalled visibility and ease of use for even the largest multi-location businesses.

Whether your customers are asking to make a reservation, checking inventory, or enquiring about parking, Google Business Messaging within TransparenSEE allows customer services representatives to efficiently respond to consumer queries for any location at any time. With DAC’s dashboard consolidating conversations from every listing, team members can view, claim, and resolve all conversations to best satisfy each customer’s needs. With a transcript of each of these interactions available as well, managers can easily review an escalated conversation before taking over.

When you embrace this convenient way for customers to connect with your business, it becomes easier than ever to turn leads into sales. Google Business Messaging in TransparenSEE minimizes the effort required while maximising convenience for your customers.


of customers prefer to engage with brands via messaging and automated chats versus traditional channels.

Source: Google

of businesses say it will help employees manage a high volume of enquiries.

Source: Google
9 in 10%

business decision makers believe Google’s Business Messages will improve the interaction with their customers.

Source: Google

Features and benefits

1 Messaging consolidated from all locations into a single dashboard in real time.
2 Conversations can be claimed, escalated, or archived as needed for ease of collaboration.
3 Instant transcripts for review by managers and business analysts.
4 Documented customer information, such as their name, locale, and addresses of the businesses they interact with.
5 Security features to ensure consumer data stays private.
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Our expertise

For multi-location businesses, having quality local data on Google is key to reaching the right customer at the right time. Our hands-on solutions can help transform your GBP listings into a powerful tool for business growth. Let us manage how your business is found online, so you can focus on delivering the best products and services possible.

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