Author Archives: Kim Marcil

User-generated content: The good, the bad, and the ugly

If you manage your business’s local presence online, you know that content uploaded by users, or user-generated content (UGC), can cause headaches. Our clients often ask us about fundamental issues like users suggesting inaccurate edits, uploading photos that do not always portray the business well, and answering other users’ questions before the business itself has […]

Everything you need to know about bilingual business listings

Consumer-centric experiences have been Google’s main focus in recent years. As a result, the search giant no longer collects listings information from businesses alone. Instead, the content shown on local listings is generated by the both business itself and its consumers (e.g. reviews, Q&A, suggested edits, etc.). The language in which the information is shown […]