{"id":114848,"date":"2013-06-07T00:39:00","date_gmt":"2013-06-07T05:39:00","guid":{"rendered":"https:\/\/www.dacgroup.com\/the-multi-screen-consumer-2\/"},"modified":"2024-12-23T00:38:01","modified_gmt":"2024-12-23T05:38:01","slug":"the-multi-screen-consumer-2","status":"publish","type":"post","link":"https:\/\/www.dacgroup.com\/en-gb\/insights\/blog\/strategy\/the-multi-screen-consumer-2\/","title":{"rendered":"The Multi-Screen Consumer"},"content":{"rendered":"<p><!-- [if !mso]&gt;--><\/p>\n<p>The use of mobile search to find <a href=\"\/en-gb\/services\/local-listings-management\/\">local business information<\/a> is increasing exponentially. DAC\u2019s 2012 proprietary landscape study with <a href=\"http:\/\/www.kantar.com\/\" target=\"_blank\" rel=\"noopener\">Kantar<\/a> showed mobile as the\u00a0fifth most popular source used when searching for business information in the U.S. overall. Breaking this down into demographics, mobile is actually the\u00a0third most used source by those aged 18-34. Consumers are now engaging with multiple devices to find businesses and research purchases and it is important to understand these trends to be able to reach consumers at all points of the buying cycle.<\/p>\n<p>It is a widely accepted concept that most often, smartphones and tablets are not always replacements for desktop or laptop computers, but usually complements to the other devices. Tablets and smartphones are seen as \u201cextended screens,\u201d used most often after work hours and while on the go, with some studies even breaking down the typical <a href=\"http:\/\/chitika.com\/browsing-activity-by-hour\" target=\"_blank\" rel=\"noopener\">device usage by hour<\/a> in a day.\u00a0\u00a0Each device can lead to purchases, but how often do shoppers use multiple screens in the purchase process?<\/p>\n<p>DAC, in association with Kantar, asked US and Canadian respondents if they have ever started a search on a device like a smartphone, tablet, or computer and continued the search or purchased something on another device. This search behaviour, often called sequential screening, is very common and happens quickly, with Google <a href=\"http:\/\/www.google.com\/think\/research-studies\/the-new-multi-screen-world-study.html\" target=\"_blank\" rel=\"noopener\">reporting<\/a> that 98% of sequential screen searchers complete their search on a second device within one day. DAC\/Kantar&#8217;s results showed that 59% of both Americans and Canadians have engaged in multi-screen search behaviour. When asked where consumers start the search, 69% of Americans began their searches on Smartphones. Mobile phone searches were also the most popular starting point for Canadians, with 61% stating mobile search as their first source of search.<\/p>\n<section data-role=\"forward-email-subscription-container\" class=\"full-width w-100 d-flex justify-content-center align-items-center bg-c7f2b3\">\n    \n    <div class=\"max-w-1400 w-100 form\">\n        <div class=\"text-content-container\">\n            <h2>\n                Stay Forward            <\/h2>\n            <p class=\"subtitle\">\n                Get exclusive insights into digital <br class=\"d-none d-lg-block\">media's top-trending topics delivered<br class=\"d-none d-lg-block\"> directly to your inbox.            <\/p>\n        <\/div>\n\n        <div data-role=\"form-group\">\n            <div class=\"d-flex flex-column w-100\">\n                <form data-forward-email-form class='custom-hubspot-form' id='hubspot_form_69f3a13054695'>\n    <div class='d-flex input'>\n        <input type='email' class='form-control me-2 input' placeholder='Email address' aria-label='Email' name='email' required>\n        <button type='submit' class='btn_primary-filled_white'>Submit\n<\/button>\n    <\/div>\n    <p class='hubspot-status'><\/p>\n<\/form>\n<script>\njQuery(document).ready(function($) {\n    var form = $('#hubspot_form_69f3a13054695');\n    form.on('submit', function(event) {\n        event.preventDefault();\n\n        \/\/ Get email input value\n        var emailInput = form.find('input[name=\"email\"]');\n        var email = emailInput.val().trim();\n\n        \/\/ Required HubSpot fields\n        var portalId = '5408011';\n        var formId = 'cafa8eb8-dd43-46cc-bec7-9f87e85b1bdb';\n\n        \/\/ Prepare the data payload\n        var data = {\n            fields: [\n                {\n                    name: 'email',\n                    value: email\n                }\n            ],\n            context: {\n                pageUri: window.location.href,\n                pageName: document.title\n            },\n            submittedAt: new Date().getTime()\n        };\n\n        \/\/ Get the status element for this form\n        var statusElement = form.siblings('.forward-email-status-container');\n\n        \/\/ Send the data to HubSpot\n        fetch('https:\/\/api.hsforms.com\/submissions\/v3\/integration\/submit\/5408011\/cafa8eb8-dd43-46cc-bec7-9f87e85b1bdb', {\n            method: 'POST',\n            headers: {\n                'Content-Type': 'application\/json'\n            },\n            body: JSON.stringify(data)\n        })\n        .then(response => {\n            if (response.ok) {\n                if(statusElement) {\n                    statusElement.text('Thanks for Subscribing!');\n                    statusElement.css('color', 'green');\n                }\n\n                var userInfo = JSON.parse(localStorage.getItem('userInfo'));\n                if (userInfo) {\n                    userInfo.event = 'Form_submit';\n                    userInfo.email = email;\n                    userInfo.form_name = 'Newsletter';\n                    window.dataLayer = window.dataLayer || [];\n                    window.dataLayer.push(userInfo);\n                }\n\n                emailInput.val(''); \/\/ Clear the email field\n                window.dispatchEvent(new CustomEvent('newsletter-submit'));\n            } else {\n                return response.json().then(error => {\n                    if(statusElement) {\n                        statusElement.text('Error: ' + error.message);\n                        statusElement.css({\n                            'color': 'red',\n                            'padding-top': '10px'\n                        });\n                    }\n                });\n            }\n        })\n        .catch(error => {\n            console.error('Error:', error);\n            statusElement.text(\"There was an error submitting the form.\");\n            statusElement.css({\n                'color': 'red',\n                'padding-top': '10px'\n            });\n        });\n    });\n\n    window.addEventListener('message', function(event) {\n        const isFormCallback = event.data.type === 'hsFormCallback';\n        const isFormSubmitted = event.data.eventName === 'onFormSubmitted';\n        const iscurrentForm = !!event?.data?.id ? 'cafa8eb8-dd43-46cc-bec7-9f87e85b1bdb'.trim() == event?.data?.id : false; \n\n        if( isFormCallback && isFormSubmitted && iscurrentForm ) {\n            console.log('event', event);\n            window.location.href = 'https:\/\/www.dacgroup.com\/en-gb\/thank-you\/';\n        }\n    });\n});\n<\/script>                <span class=\"forward-email-status-container\"><\/span>\n            <\/div>\n\n            <button id=\"forward-form-submission\" class=\"subscribe-btn\" type=\"button\" onclick=\"triggerButton(this)\">\n                <span class=\"d-inline-block\">\n                    SUBSCRIBE                <\/span>\n                <span class=\"d-inline-block bell-container\">\n                    <svg width=\"28\" height=\"28\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M3.5458 14.4774L4.50055 13.234C4.50657 11.8629 4.56791 9.80824 5.17539 8.00401C5.52706 6.95953 6.09459 5.89126 7.03537 5.08C7.70533 4.50227 8.51103 4.10149 9.44696 3.90922C9.50872 3.69984 9.5922 3.49047 9.70471 3.28979C9.91134 2.92122 10.2194 2.57523 10.654 2.33189C11.0827 2.09183 11.5478 2 12 2C12.4355 2 12.8969 2.08208 13.3272 2.31763C13.7695 2.55969 14.0812 2.91045 14.2866 3.28943C14.3999 3.49849 14.4813 3.71787 14.5396 3.93682C15.5444 4.18145 16.3788 4.69659 17.0444 5.38131C17.9498 6.3126 18.4937 7.50224 18.8321 8.60503C19.3645 10.3395 19.4725 12.1499 19.4944 13.1421C19.9371 13.6338 20.3502 14.1627 20.6914 14.626C21.9447 16.3277 20.6148 18.5001 18.7001 18.5001L5.52863 18.5C3.45543 18.5 2.28314 16.1217 3.5458 14.4774Z\" stroke=\"#171616\" \/>\n                        <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.0857 19.3749C9.431 19.1461 9.89639 19.2405 10.1252 19.5858C10.874 20.7159 12.7481 21.0858 13.9 19.5501C14.1485 19.2187 14.6186 19.1516 14.95 19.4001C15.2813 19.6486 15.3485 20.1187 15.1 20.4501C13.2518 22.9143 10.126 22.3027 8.87475 20.4143C8.64596 20.069 8.74041 19.6037 9.0857 19.3749Z\" fill=\"#171616\" \/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    \n    <script>\n        function triggerButton(button) {\n\n            var container = button.closest('[data-role=\"forward-email-subscription-container\"]');\n            var form = container.querySelector('[data-forward-email-form]');\n\n            if (form) {\n                jQuery(form).find(\"button[type='submit']\").trigger('click');\n            }\n        }\n    <\/script>\n\n<\/section>\n\n\n<p>After the initial research, where do the users go to continue the search or complete a purchase?\u00a0 About two-thirds of respondents in each country, 73% in the US and 67% in Canada, used a laptop or desktop as a second point of search. These findings are consistent with Google\u2019s research into conversions across devices, as detailed in their New Multi-Screen World <a href=\"http:\/\/www.google.com\/think\/research-studies\/the-new-multi-screen-world-study.html\" target=\"_blank\" rel=\"noopener\">study<\/a>.<\/p>\n<p><a href=\"\/wpe-content\/uploads\/2013\/05\/Picture0001.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3702\" src=\"\/wpe-content\/uploads\/2013\/05\/Picture0001.png\" alt=\"multi-screenworld\" width=\"738\" height=\"430\" \/><\/a><\/p>\n<p>Some studies suggest that these multi-screen consumers can be more valuable to your business, as their continuation of their search indicates higher purchase intent. Google\u2019s Mobile Search Moments <a href=\"http:\/\/www.google.com\/think\/research-studies\/creating-moments-that-matter.html\" target=\"_blank\" rel=\"noopener\">study<\/a>, in association with Neilsen,\u00a0found that when people use mobile search to help make a decision they are 30% more likely to visit a retailer website, 57% more likely to visit a store, and 51% more likely to make a purchase than the average consumer.<\/p>\n<p>Is your business easily visible and <a href=\"\/en-gb\/services\/search-engine-optimisation\/\">optimised for all screens<\/a>? DAC\u2019s Kantar study found that 44% of Americans and Canadians encounter non-optimised mobile sites at least somewhat frequently. Furthermore, 45% of Americans and 40% of Canadians report often or sometimes finding business listing information to be incorrect.\u00a0 Ensuring that business information is correctly listed on all sites and screens where your most valuable consumers will be looking will help to maximize leads and increase the likelihood of conversion across all devices.<\/p>\n<p>Get in <a href=\"\/en-gb\/contact\/\">contact with DAC<\/a>\u00a0today to find out more!<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The use of mobile search to find local business information is increasing exponentially. DAC\u2019s 2012 proprietary landscape study with Kantar showed mobile as the\u00a0fifth most popular source used when searching for business information in the U.S. overall. Breaking this down into demographics, mobile is actually the\u00a0third most used source by those aged 18-34. Consumers are [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":112593,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","reading_level":"Strategic","reading_level_confidence":0.75,"reading_level_needs_review":"0","footnotes":""},"categories":[2904],"tags":[327,186,328,2776,178,248,330],"class_list":["post-114848","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-strategy","tag-desktop","tag-iphone","tag-laptop","tag-purchase-process-2","tag-research","tag-smartphone","tag-tablet"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Multi-Screen Consumer | DAC<\/title>\n<meta name=\"description\" content=\"The use of mobile search to find local business information is increasing. 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