{"id":114729,"date":"2015-12-01T13:11:00","date_gmt":"2015-12-01T18:11:00","guid":{"rendered":"https:\/\/www.dacgroup.com\/bringing-multi-channel-analytics-into-the-marketing-mix\/"},"modified":"2024-12-23T00:36:58","modified_gmt":"2024-12-23T05:36:58","slug":"bringing-multi-channel-analytics-into-the-marketing-mix","status":"publish","type":"post","link":"https:\/\/www.dacgroup.com\/en-gb\/insights\/blog\/paid-media\/bringing-multi-channel-analytics-into-the-marketing-mix\/","title":{"rendered":"Bringing multi-channel analytics into the marketing mix"},"content":{"rendered":"<p>We have recently discussed how important it is to have an overview and analyse the whole sequence of marketing channels leading to leads and transactions.<\/p>\n<p>For example, if a channel mostly performs as the initiator of communication with potential customers, the use of hard calls-to-action asking a person to buy now might not work as effective as softer calls-to-action encouraging them to learn more about the products.<!--more--><\/p>\n<p>&nbsp;<\/p>\n<h5><strong>Different channels, different roles<\/strong><\/h5>\n<p>Understanding which channels perform better as <em>initiators<\/em>, <em>holders<\/em>, or <em>closers<\/em> is essential for effective marketing strategy.<a href=\"https:\/\/ambergreeninternetmarketing.com\/wpe-content\/uploads\/2015\/11\/Channel-grouping.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5736\" src=\"https:\/\/ambergreeninternetmarketing.com\/wpe-content\/uploads\/2015\/11\/Channel-grouping.png\" alt=\"Channel grouping\" width=\"558\" height=\"363\" \/><\/a><\/p>\n<p>For example, landing pages for <em>initiator<\/em> channels should primarily focus on engagement activities, while <em>holder<\/em> channels would help to retain potential customers during their research stage.<\/p>\n<p>Also, while the efficiency of closer channels is usually measured with a high-level quantitative KPI, such as the number of leads and their cost per action (CPA), the effectiveness of <em>initiators<\/em> and <em>closers<\/em> is measured with more granular qualitative KPI such as the intensity of engagement and the potential value of a lead.<\/p>\n<p>Thus, if you have an understanding of which marketing channel more typically and effectively fulfils each role you could improve your overall digital marketing outcome with:<\/p>\n<ul>\n<li>Customized marketing messages<\/li>\n<li>Relevant landing pages<\/li>\n<li>On-page call-to-actions &amp; navigation links<\/li>\n<li>Optimisation for the realistic KPIs<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h5><strong>Adapting multi-channel strategy over time<\/strong><\/h5>\n<p>Multi-channel attribution analysis in digital marketing on monthly \/ quarterly basis is essential for improving the strategic performance of your overall digital marketing for customers whose selling process usually takes longer than a one-off visit of the website.<\/p>\n<p>For example, if you were selling software that helps customers with a particular part of their recruitment process, or perhaps a travel package if you are in the B2C sector, you would expect a prospect to do a fair amount of research before making a purchase decision. But the market may change in a few months\u2019 time, changing the buying process.<\/p>\n<p>Checking back regularly to see how each channel is performing can help you optimise and adapt to these changing market conditions.<\/p>\n<p>Moreover, multi-channel analytics only starts with the understanding and initial tweaks of the strategy. At later stages the multi-channel framework is transformed to the more advanced model of interaction with customer during longer term as such successful cross-sells and up-sells.<\/p>\n<section id=\"hub-newsletter-signup\" data-role=\"forward-email-subscription-container\" class=\"full-width w-100 d-flex justify-content-center align-items-center bg-c7f2b3\">\n    \n    <div class=\"max-w-1400 w-100 form\">\n        <div class=\"text-content-container\">\n            <h2>\n                Stay Forward            <\/h2>\n            <p class=\"subtitle\">\n                Get exclusive insights into digital <br class=\"d-none d-lg-block\">media's top-trending topics delivered<br class=\"d-none d-lg-block\"> directly to your inbox.            <\/p>\n        <\/div>\n\n        <div data-role=\"form-group\">\n            <div class=\"d-flex flex-column w-100\">\n                <form data-forward-email-form class='custom-hubspot-form' id='hubspot_form_6ab3342c9cd3b'>\n    <div class='d-flex 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8.87475 20.4143C8.64596 20.069 8.74041 19.6037 9.0857 19.3749Z\" fill=\"#171616\" \/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    \n    <script>\n        function triggerButton(button) {\n\n            var container = button.closest('[data-role=\"forward-email-subscription-container\"]');\n            var form = container.querySelector('[data-forward-email-form]');\n\n            if (form) {\n                jQuery(form).find(\"button[type='submit']\").trigger('click');\n            }\n        }\n    <\/script>\n\n<\/section>\n\n\n<p><a href=\"https:\/\/ambergreeninternetmarketing.com\/wpe-content\/uploads\/2015\/11\/Channel-grouping-KPIs.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5737\" src=\"https:\/\/ambergreeninternetmarketing.com\/wpe-content\/uploads\/2015\/11\/Channel-grouping-KPIs.png\" alt=\"Channel grouping KPIs\" width=\"531\" height=\"550\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h5><strong>Driving insight through Google Analytics<\/strong><\/h5>\n<p>You can find multi-channel attribution data report in Google Analytics for all websites with correctly implemented tracking tags and conversions. \u00a0However, the analysis reveals even more strategic insight when analysed through different channel segmentations available with \u201cCustom Channel Grouping \u201c.<\/p>\n<p>For example, in the example below, basic channels were slightly customised to see the performance of different types of Paid Media such as Display, Non-branded PPC, and Branded PPC both separately and along with Direct and Organic Traffic.<\/p>\n<p>Going forward, segmenting channels by the audience similarities could bring even more insight how to make the most of your digital marketing.<\/p>\n<p><a href=\"https:\/\/ambergreeninternetmarketing.com\/wpe-content\/uploads\/2015\/11\/Traffic-paths.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5738 size-full\" src=\"https:\/\/ambergreeninternetmarketing.com\/wpe-content\/uploads\/2015\/11\/Traffic-paths.png\" alt=\"Traffic paths\" width=\"533\" height=\"201\" \/><\/a><\/p>\n<h5><\/h5>\n<h5><strong>Growing your business<\/strong><\/h5>\n<p>This data makes sense even at a higher level, comparing the market performance of the channels with benchmarked industry data.<\/p>\n<p>For example, <a href=\"https:\/\/www.thinkwithgoogle.com\/tools\/customer-journey-to-online-purchase.html\">a customer journey tool from &#8216;Think with Google&#8217;<\/a> visualises what marketing channel sequences are the most typical for your business size, industry and location.<\/p>\n<p><a href=\"https:\/\/www.thinkwithgoogle.com\/tools\/customer-journey-to-online-purchase.html#!\/the-uk\/business-and-industrial\/large\/generic-paid-search\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5739\" src=\"https:\/\/ambergreeninternetmarketing.com\/wpe-content\/uploads\/2015\/11\/MCF_benchmarking_Large_B2B.png\" alt=\"MCF_benchmarking_Large_B2B\" width=\"681\" height=\"315\" \/><\/a><\/p>\n<p>The use of benchmarking data can also help to craft a strategy to grow the business from a small to medium sized enterprise with the corresponded changes in the multi-channel marketing.<\/p>\n<p><a href=\"https:\/\/www.thinkwithgoogle.com\/tools\/customer-journey-to-online-purchase.html#!\/the-uk\/travel\/small\/generic-paid-search\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-5740\" src=\"https:\/\/ambergreeninternetmarketing.com\/wpe-content\/uploads\/2015\/11\/MCF_benchmarking_Small_Travel.png\" alt=\"MCF_benchmarking_Small_Travel\" width=\"607\" height=\"323\" \/><\/a><a href=\"https:\/\/www.thinkwithgoogle.com\/tools\/customer-journey-to-online-purchase.html#!\/the-uk\/travel\/medium\/generic-paid-search\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-5741\" src=\"https:\/\/ambergreeninternetmarketing.com\/wpe-content\/uploads\/2015\/11\/MCF_benchmarking_Medium_Travel.png\" alt=\"MCF_benchmarking_Medium_Travel\" width=\"624\" height=\"276\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h5><strong>Improving multi-channel performance<\/strong><\/h5>\n<p>Overall, multi-channel marketing research and analysis is highly beneficial for the markets with high competition on all product lifecycle stages.<\/p>\n<p>If applied correctly, the insight into multi-channel marketing should significantly improve strategic performance of online businesses. At the same time, every business is unique and the same type of research should be customized to the industry, strategic business objectives, and segmentation of the channels.<\/p>\n<p>Please feel free to\u00a0<a href=\"https:\/\/ambergreeninternetmarketing.com\/analytics-healthcheck\/\" target=\"_blank\" rel=\"noopener\">talk to us<\/a> about any particular business \/ client situation if you use more than one marketing channel and are seeking a more effective marketing strategy.<\/p>\n<p><a href=\"https:\/\/ambergreeninternetmarketing.com\/analytics-healthcheck\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5744\" src=\"https:\/\/ambergreeninternetmarketing.com\/wpe-content\/uploads\/2015\/11\/Analytics-healthcheck-email.jpg\" alt=\"Analytics healthcheck - email\" width=\"864\" height=\"254\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have recently discussed how important it is to have an overview and analyse the whole sequence of marketing channels leading to leads and transactions. Stay Forward Get exclusive insights into digital media&#8217;s top-trending topics delivered directly to your inbox. Submit SUBSCRIBE For example, if a channel mostly performs as the initiator of communication with [&hellip;]<\/p>\n","protected":false},"author":88,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","reading_level":"Strategic","reading_level_confidence":0.72,"reading_level_needs_review":"0","in_short_ai_headline":"","in_short_ai_body":"","in_short_status":"","footnotes":""},"categories":[2890],"tags":[482,735,566,498,804,736,436],"class_list":["post-114729","post","type-post","status-publish","format-standard","hentry","category-paid-media","tag-analytics-2","tag-b2b","tag-b2c","tag-google-analytics-2","tag-marketing-2","tag-multi-channel","tag-tiktok"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Bringing multi-channel analytics into the marketing mix | DAC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dacgroup.com\/en-gb\/insights\/blog\/paid-media\/bringing-multi-channel-analytics-into-the-marketing-mix\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bringing multi-channel analytics into the marketing mix | DAC\" \/>\n<meta property=\"og:description\" content=\"We have recently discussed how important it is to have an overview and analyse the whole sequence of marketing channels leading to leads and transactions. 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