{"id":114108,"date":"2017-08-09T14:49:00","date_gmt":"2017-08-09T19:49:00","guid":{"rendered":"https:\/\/www.dacgroup.com\/todays-big-4-tech-giants-appeal-human-biology-good-health\/"},"modified":"2024-12-23T00:35:45","modified_gmt":"2024-12-23T05:35:45","slug":"todays-big-4-tech-giants-appeal-human-biology-good-health","status":"publish","type":"post","link":"https:\/\/www.dacgroup.com\/en-gb\/insights\/blog\/strategy\/todays-big-4-tech-giants-appeal-human-biology-good-health\/","title":{"rendered":"How today\u2019s big 4 tech giants appeal to human biology\u2026but is this good for our health?"},"content":{"rendered":"<p>To understand why today\u2019s leading digital businesses are so successful, we need to bring it back to human biology, <a href=\"https:\/\/www.youtube.com\/watch?v=GWBjUsmO-Lw\">says Scott Galloway<\/a>, founder of digital performance company L2 Inc. Google, Amazon, Facebook, Apple&#8230;we turn to them daily like trusted friends, and our usage and loyalty continues to increase year-on-year; but why do they have such a persistent hold over us, which has endured in some cases for 15 years or more?<\/p>\n<p>\u201cBusiness mimics biology\u201d says Galloway and his compelling talk along with the illustration below offer food for thought, and the overall message is quite striking.<\/p>\n<p>Google has become our number one port of call for information, and we trust that it will give us the answers we\u2019re looking for. The search giant processes trillions of searches every year, and yet 15% of those daily queries have never been seen by Google before. Our problems get bigger and bigger, although globally we are better educated than ever before. Google\u2019s Knowledge Graph acts and functions a lot like the human brain and has more than 570 million entities and a staggering 18 billion facts about connections between them, by Google\u2019s count.<\/p>\n<p>I remember Google back in the early days, when it was only just beginning to understand where we, the searcher, were in the world; when we needed to know complex \u2018hacks\u2019 to ensure it responded to our query as specifically as possible, and when we couldn\u2019t always rely on Google returning the information we were after. But today individuals ask Google questions that they would be too embarrassed to ask in public, they seek medical advice from Google before seeing a doctor, and our children rely on it to supplement their education. Google has become an artifical extension of our brain and it\u2019s hard to imagine life without it.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11158\" src=\"\/wpe-content\/uploads\/sites\/5\/2017\/08\/1.png\" alt=\"\" width=\"940\" height=\"529\" \/><\/p>\n<p>Facebook, by comparison, feeds on the human desire to feel needed and loved, and helps to create empathy at scale. In the real world, love and friendship have been proven to extend life expectancy. Some studies have shown that having more &#8220;friends&#8221; on Facebook gives people a greater sense of social support, for example.<\/p>\n<p>But there has also been much research to show that Facebook could be creating mental health issues too. Holly Shakya from the University of California, San Diego and Nicholas Christakis from Yale carried out a\u00a0<a href=\"https:\/\/academic.oup.com\/aje\/article-abstract\/185\/3\/203\/2915143\/Association-of-Facebook-Use-With-Compromised-Well?redirectedFrom=fulltext\">broad study<\/a>\u00a0published earlier this year, which points to the negative impact of Facebook. The researchers tracked just over 5,000 adults over the course of three years (2013\u20132015), gathering information on their use of the social network as well as self-reported information about their health, both physical and mental, their weight, and general well-being, and findings were also compared with real world interactions. The most notable finding of the study was that for every 1% increase in &#8220;likes,&#8221; clicks on links and status updates, the researchers saw a 5%\u00a0to 8% decrease in the individual\u2019s self-reported mental health.<\/p>\n<p>A <a href=\"http:\/\/www.sciencedirect.com\/science\/article\/pii\/S2352250X15002535\">separate study<\/a>\n<section data-role=\"forward-email-subscription-container\" class=\"full-width w-100 d-flex justify-content-center align-items-center bg-c7f2b3\">\n    \n    <div class=\"max-w-1400 w-100 form\">\n        <div class=\"text-content-container\">\n            <h2>\n                Stay Forward            <\/h2>\n            <p class=\"subtitle\">\n                Get exclusive insights into digital <br class=\"d-none d-lg-block\">media's top-trending topics delivered<br class=\"d-none d-lg-block\"> directly to your inbox.            <\/p>\n        <\/div>\n\n        <div data-role=\"form-group\">\n            <div class=\"d-flex flex-column w-100\">\n                <form data-forward-email-form class='custom-hubspot-form' id='hubspot_form_69f4d9d5b6ed7'>\n    <div class='d-flex input'>\n        <input type='email' class='form-control me-2 input' placeholder='Email address' aria-label='Email' name='email' required>\n        <button type='submit' class='btn_primary-filled_white'>Submit\n<\/button>\n    <\/div>\n    <p class='hubspot-status'><\/p>\n<\/form>\n<script>\njQuery(document).ready(function($) {\n    var form = $('#hubspot_form_69f4d9d5b6ed7');\n    form.on('submit', function(event) {\n        event.preventDefault();\n\n        \/\/ Get email input value\n        var emailInput = form.find('input[name=\"email\"]');\n        var email = emailInput.val().trim();\n\n        \/\/ Required HubSpot fields\n        var portalId = '5408011';\n        var formId = 'cafa8eb8-dd43-46cc-bec7-9f87e85b1bdb';\n\n        \/\/ Prepare the data payload\n        var data = {\n            fields: [\n                {\n                    name: 'email',\n                    value: email\n                }\n            ],\n            context: {\n                pageUri: window.location.href,\n                pageName: document.title\n            },\n            submittedAt: new Date().getTime()\n        };\n\n        \/\/ Get the status element for this form\n        var statusElement = form.siblings('.forward-email-status-container');\n\n        \/\/ Send the data to HubSpot\n        fetch('https:\/\/api.hsforms.com\/submissions\/v3\/integration\/submit\/5408011\/cafa8eb8-dd43-46cc-bec7-9f87e85b1bdb', {\n            method: 'POST',\n            headers: {\n                'Content-Type': 'application\/json'\n            },\n            body: JSON.stringify(data)\n        })\n        .then(response => {\n            if (response.ok) {\n                if(statusElement) {\n                    statusElement.text('Thanks for Subscribing!');\n                    statusElement.css('color', 'green');\n                }\n\n                var userInfo = JSON.parse(localStorage.getItem('userInfo'));\n                if (userInfo) {\n                    userInfo.event = 'Form_submit';\n                    userInfo.email = email;\n                    userInfo.form_name = 'Newsletter';\n                    window.dataLayer = window.dataLayer || [];\n                    window.dataLayer.push(userInfo);\n                }\n\n                emailInput.val(''); \/\/ Clear the email field\n                window.dispatchEvent(new CustomEvent('newsletter-submit'));\n            } else {\n                return response.json().then(error => {\n                    if(statusElement) {\n                        statusElement.text('Error: ' + error.message);\n                        statusElement.css({\n                            'color': 'red',\n                            'padding-top': '10px'\n                        });\n                    }\n                });\n            }\n        })\n        .catch(error => {\n            console.error('Error:', error);\n            statusElement.text(\"There was an error submitting the form.\");\n            statusElement.css({\n                'color': 'red',\n                'padding-top': '10px'\n            });\n        });\n    });\n\n    window.addEventListener('message', function(event) {\n        const isFormCallback = event.data.type === 'hsFormCallback';\n        const isFormSubmitted = event.data.eventName === 'onFormSubmitted';\n        const iscurrentForm = !!event?.data?.id ? 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This begs the question \u201cwhy\u201d? It\u2019s a self-perpetuating cycle it seems, and researchers say the repetitive behaviour stems from a psychological term called\u00a0<a href=\"https:\/\/www.psychologytoday.com\/basics\/affective-forecasting\">affective forecasting<\/a>. Studies confirm that people assume (incorrectly) that Facebook is going to make them feel better, and they fail to recognise how it is actually making them unhappy&#8230;and so the cycle continues.<\/p>\n<p>When it comes to the giant that is Amazon, it fuels a biological desire that is hardwired into us for \u2018more\u2019. Galloway refers to it as our \u201cconsumptive tract\u201d, similar to our own digestive system. We never reach the point of feeling like we have enough, as once we\u2019ve consumed, it\u2019s only a matter of time before we feel that we need more. In 2015, 44% of product searches began on Amazon, and this rose to 55% in 2016. It\u2019s virtual assistant Alexa was one of the biggest tech innovations of last year.<\/p>\n<p>But the problem with this, Scott Galloway at L2 argues, it that Amazon has a monopoly on society as a whole. He claims we\u2019ve lost Amazon to the dark side, <a href=\"https:\/\/www.l2inc.com\/daily-insights\/no-mercy-no-malice\/a-disturbance-in-the-force?utm_source=linkedin&amp;utm_medium=social&amp;utm_content=l2linkedin&amp;utm_campaign=nm2_2017\">and writes<\/a>: \u201cIf Jeff Bezos announced tomorrow morning that he saw opportunity to leverage Amazon\u2019s infrastructure to reimagine overnight delivery, I speculate DHL, FedEx, and UPS would also puke a Latin American nation\u2019s GDP from their market cap.\u201d<\/p>\n<p>And finally, as the image above reminds us, Apple appeals to the human urge to \u201cpropogate\u201d and our desire to be attractive. Apple\u2019s remarkable product design is sleek and sexy, and above all creates a sense of lust within the consumer. In an interview, Jonathan Ive, chief design officer of Apple, said: \u201cA big part of the experience of a physical object has to do with the materials\u2026understanding, that preoccupation with the materials and processes, is [very] essential to the way we work.\u201d Whether you\u2019re an Apple fan or not, you can\u2019t deny how easy it is to be drawn to its products, and how they might make us feel if we own one.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To understand why today\u2019s leading digital businesses are so successful, we need to bring it back to human biology, says Scott Galloway, founder of digital performance company L2 Inc. Google, Amazon, Facebook, Apple&#8230;we turn to them daily like trusted friends, and our usage and loyalty continues to increase year-on-year; but why do they have such [&hellip;]<\/p>\n","protected":false},"author":96,"featured_media":114110,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","reading_level":"Strategic","reading_level_confidence":0.76,"reading_level_needs_review":"0","footnotes":""},"categories":[2904],"tags":[],"class_list":["post-114108","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-strategy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How today\u2019s big 4 tech giants appeal to human biology...but is this good for our health? | DAC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dacgroup.com\/en-gb\/insights\/blog\/strategy\/todays-big-4-tech-giants-appeal-human-biology-good-health\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How today\u2019s big 4 tech giants appeal to human biology...but is this good for our health? | DAC\" \/>\n<meta property=\"og:description\" content=\"To understand why today\u2019s leading digital businesses are so successful, we need to bring it back to human biology, says Scott Galloway, founder of digital performance company L2 Inc. 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