{"id":103502,"date":"2012-07-23T16:56:00","date_gmt":"2012-07-23T21:56:00","guid":{"rendered":"https:\/\/www.dacgroup.com\/google-local-reviews-2\/"},"modified":"2024-12-19T16:42:07","modified_gmt":"2024-12-19T21:42:07","slug":"google-local-reviews-2","status":"publish","type":"post","link":"https:\/\/www.dacgroup.com\/en-gb\/insights\/blog\/local-search\/google-local-reviews-2\/","title":{"rendered":"No more anonymous reviews?"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" style=\"margin-right: 20px;\" title=\"The Three Wolf Moon Short Sleeve Tee from Amazon \" src=\"\/wpe-content\/uploads\/2012\/07\/3wolfmoon_77851-242x300.jpg\" alt=\"\" width=\"293\" height=\"315\" align=\"left\" \/>Google&#8217;s decision last May to replace the Places channel with the new, socially-integrated Google+ Local has led to a new interface and some new features. Among these, some changes were made to the way Google handles <a href=\"\/en-gb\/local-marketing-platforms\/\">local business reviews<\/a>.<\/p>\n<p>Now, in order to post a review, you need to be logged into your Google+ account. Old, existing reviews were imported anonymously into the system (listed as written by &#8220;a Google user&#8221;), but all new reviews are posted under your real name and are visible to all of your Google+ contacts and circles. In other words, no more hiding behind a pseudonym.<\/p>\n<p>Reviews are extremely important to many businesses. According to Google, 70% of Americans say they look at user reviews before making a purchase decision. While there are many review sites, Google&#8217;s feature particularly prominently because of the way they show up in the Maps channel and in Search results. It&#8217;s been just over a month since Google made the switch, and in this short time, we&#8217;ve seen indicators of how it&#8217;s affecting the review system &#8212; and what kind of impact this may have on local businesses. While it&#8217;s early days yet, some things we&#8217;re seeing so far include:<\/p>\n<ul>\n<li><strong>Fewer scathingly negative reviews<\/strong>. It seems that people are thinking twice before flinging mud, now that they know that they have to put their name on it, and that everyone connected to them on Google+, including friends and business colleagues, can see the reviews. It also means that there are fewer fake reviews or review &#8220;trolls&#8221;, since people need to post from an active Google+ profile.<\/li>\n<li><strong>Lower volume of Google reviews overall.\u00a0 <\/strong>While Google has not released any statistics thus far, we can expect a drop in the number of Google reviews being posted since the migration. The extra step of having to log in is one potential reason. Another is the fact that any reviews &#8211; be they positive or negative &#8211; will forever be associated with your digital presence. With people increasingly aware of their footprint and what it says about them, they may avoid posting reviews, be they positive, negative or neutral.<\/li>\n<li><strong>Older reviews will linger for longer.<\/strong>\n<section data-role=\"forward-email-subscription-container\" class=\"full-width w-100 d-flex justify-content-center align-items-center bg-c7f2b3\">\n    \n    <div class=\"max-w-1400 w-100 form\">\n        <div class=\"text-content-container\">\n            <h2>\n                Stay Forward            <\/h2>\n            <p class=\"subtitle\">\n                Get exclusive insights into digital <br class=\"d-none d-lg-block\">media's top-trending topics delivered<br class=\"d-none d-lg-block\"> directly to your inbox.            <\/p>\n        <\/div>\n\n        <div data-role=\"form-group\">\n            <div class=\"d-flex flex-column w-100\">\n                <form data-forward-email-form class='custom-hubspot-form' id='hubspot_form_69f583853b49c'>\n    <div class='d-flex input'>\n        <input type='email' class='form-control me-2 input' placeholder='Email address' aria-label='Email' name='email' required>\n        <button type='submit' class='btn_primary-filled_white'>Submit\n<\/button>\n    <\/div>\n    <p class='hubspot-status'><\/p>\n<\/form>\n<script>\njQuery(document).ready(function($) {\n    var form = $('#hubspot_form_69f583853b49c');\n    form.on('submit', function(event) {\n        event.preventDefault();\n\n        \/\/ Get email input value\n        var emailInput = form.find('input[name=\"email\"]');\n        var email = emailInput.val().trim();\n\n        \/\/ Required HubSpot fields\n        var portalId = '5408011';\n        var formId = 'cafa8eb8-dd43-46cc-bec7-9f87e85b1bdb';\n\n        \/\/ Prepare the data payload\n        var data = {\n            fields: [\n                {\n                    name: 'email',\n                    value: email\n                }\n            ],\n            context: {\n                pageUri: window.location.href,\n                pageName: document.title\n            },\n            submittedAt: new Date().getTime()\n        };\n\n        \/\/ Get the status element for this form\n        var statusElement = form.siblings('.forward-email-status-container');\n\n        \/\/ Send the data to HubSpot\n        fetch('https:\/\/api.hsforms.com\/submissions\/v3\/integration\/submit\/5408011\/cafa8eb8-dd43-46cc-bec7-9f87e85b1bdb', {\n            method: 'POST',\n            headers: {\n                'Content-Type': 'application\/json'\n            },\n            body: JSON.stringify(data)\n        })\n        .then(response => {\n            if (response.ok) {\n                if(statusElement) {\n                    statusElement.text('Thanks for Subscribing!');\n                    statusElement.css('color', 'green');\n                }\n\n                var userInfo = JSON.parse(localStorage.getItem('userInfo'));\n                if (userInfo) {\n                    userInfo.event = 'Form_submit';\n                    userInfo.email = email;\n                    userInfo.form_name = 'Newsletter';\n                    window.dataLayer = window.dataLayer || [];\n                    window.dataLayer.push(userInfo);\n                }\n\n                emailInput.val(''); \/\/ Clear the email field\n                window.dispatchEvent(new CustomEvent('newsletter-submit'));\n            } else {\n                return response.json().then(error => {\n                    if(statusElement) {\n                        statusElement.text('Error: ' + error.message);\n                        statusElement.css({\n                            'color': 'red',\n                            'padding-top': '10px'\n                        });\n                    }\n                });\n            }\n        })\n        .catch(error => {\n            console.error('Error:', error);\n            statusElement.text(\"There was an error submitting the form.\");\n            statusElement.css({\n                'color': 'red',\n                'padding-top': '10px'\n            });\n        });\n    });\n\n    window.addEventListener('message', function(event) {\n        const isFormCallback = event.data.type === 'hsFormCallback';\n        const isFormSubmitted = event.data.eventName === 'onFormSubmitted';\n        const iscurrentForm = !!event?.data?.id ? 'cafa8eb8-dd43-46cc-bec7-9f87e85b1bdb'.trim() == event?.data?.id : false; \n\n        if( isFormCallback && isFormSubmitted && iscurrentForm ) {\n            console.log('event', event);\n            window.location.href = 'https:\/\/www.dacgroup.com\/en-gb\/thank-you\/';\n        }\n    });\n});\n<\/script>                <span class=\"forward-email-status-container\"><\/span>\n            <\/div>\n\n            <button id=\"forward-form-submission\" class=\"subscribe-btn\" type=\"button\" onclick=\"triggerButton(this)\">\n                <span class=\"d-inline-block\">\n                    SUBSCRIBE                <\/span>\n                <span class=\"d-inline-block bell-container\">\n                    <svg width=\"28\" height=\"28\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M3.5458 14.4774L4.50055 13.234C4.50657 11.8629 4.56791 9.80824 5.17539 8.00401C5.52706 6.95953 6.09459 5.89126 7.03537 5.08C7.70533 4.50227 8.51103 4.10149 9.44696 3.90922C9.50872 3.69984 9.5922 3.49047 9.70471 3.28979C9.91134 2.92122 10.2194 2.57523 10.654 2.33189C11.0827 2.09183 11.5478 2 12 2C12.4355 2 12.8969 2.08208 13.3272 2.31763C13.7695 2.55969 14.0812 2.91045 14.2866 3.28943C14.3999 3.49849 14.4813 3.71787 14.5396 3.93682C15.5444 4.18145 16.3788 4.69659 17.0444 5.38131C17.9498 6.3126 18.4937 7.50224 18.8321 8.60503C19.3645 10.3395 19.4725 12.1499 19.4944 13.1421C19.9371 13.6338 20.3502 14.1627 20.6914 14.626C21.9447 16.3277 20.6148 18.5001 18.7001 18.5001L5.52863 18.5C3.45543 18.5 2.28314 16.1217 3.5458 14.4774Z\" stroke=\"#171616\" \/>\n                        <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.0857 19.3749C9.431 19.1461 9.89639 19.2405 10.1252 19.5858C10.874 20.7159 12.7481 21.0858 13.9 19.5501C14.1485 19.2187 14.6186 19.1516 14.95 19.4001C15.2813 19.6486 15.3485 20.1187 15.1 20.4501C13.2518 22.9143 10.126 22.3027 8.87475 20.4143C8.64596 20.069 8.74041 19.6037 9.0857 19.3749Z\" fill=\"#171616\" \/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    \n    <script>\n        function triggerButton(button) {\n\n            var container = button.closest('[data-role=\"forward-email-subscription-container\"]');\n            var form = container.querySelector('[data-forward-email-form]');\n\n            if (form) {\n                jQuery(form).find(\"button[type='submit']\").trigger('click');\n            }\n        }\n    <\/script>\n\n<\/section>\n\n With fewer new reviews, older, pre-switchover reviews will stay prominent for much longer. This means that businesses who have made some changes lately might have to live with old, outdated reviews for a while. This can be particularly challenging for businesses that are under new management or that have made improvements recently.<\/li>\n<li><strong>Points replace star ratings.<\/strong> Instead of a star system, businesses are now rated on a scale of 1 to 3, leaving less room for nuance and less ability for differentiation. Some businesses are\u00a0<a title=\"Google Local changes cause huge drop in visits for some businesses\" href=\"http:\/\/www.seroundtable.com\/google-maps-stars-gone-15290.html\" target=\"_blank\" rel=\"noopener\">reporting <\/a>click-through rate decreases as a result, though others will probably stand to benefit from the integration of the Zagat points system.<\/li>\n<li><strong>Trusting friends, not strangers. <\/strong>Google+ as a network still has relatively low reach, especially when compared to giants like Facebook. However, as Google continues to layer plus features over search and other platforms, we will see its visibility start to increase. This means that, over time, you&#8217;re likely to see more reviews from people you actually know, as opposed to anonymous web handles or strangers. This is likely to increase the trust factor.<\/li>\n<\/ul>\n<p>It&#8217;s more important than ever for business owners to <a href=\"\/en-gb\/services\/local-listings-management\/\">manage their local channels<\/a> and monitor and respond to reviews. Since Google+ Local pages are all being indexed for search, an enormous amount of power is in the hands of comparatively few reviewers. For local businesses, constantly monitoring and responding to user feedback can make a big difference.<\/p>\n<p>If you&#8217;d like to find out more about how you can improve your local strategy <a href=\"\/en-gb\/get-in-touch\/\">contact DAC\u00a0<\/a>today!<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Google&#8217;s decision last May to replace the Places channel with the new, socially-integrated Google+ Local has led to a new interface and some new features. Among these, some changes were made to the way Google handles local business reviews. Now, in order to post a review, you need to be logged into your Google+ account. [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":101430,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","reading_level":"Strategic","reading_level_confidence":0.75,"reading_level_needs_review":"0","footnotes":""},"categories":[2883],"tags":[490,263,211,981,265],"class_list":["post-103502","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-local-search","tag-google-2","tag-google-local","tag-reputation-mangement","tag-reviews-2","tag-zagat"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>No more anonymous reviews? | DAC<\/title>\n<meta name=\"description\" content=\"Google+ Local no longer allows users to post anonymous reviews-- what does that mean for the future of consumer reviews?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dacgroup.com\/en-gb\/insights\/blog\/local-search\/google-local-reviews-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"No more anonymous reviews? 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