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Chatbots are disrupting the digital experience, fundamentally changing the way businesses interact with their audiences online. Although originally pioneered for use on ecommerce platforms, this...

The word “disruption” has taken on new meaning for businesses amid the COVID-19 pandemic. It no longer refers to iconoclast brands tearing up industry norms, but to the fact that the...

Murphy’s Law tells us that “anything that can go wrong, will go wrong”. But it doesn’t tell us the day, hour, or minute the disaster will actually occur, creating great...

Coronavirus has turned the UK’s upside-down. With no exaggeration, there has never been a peacetime situation like it. Restaurants and catering businesses are having to transform their business...

For anyone running a restaurant today, the rapid spread of COVID-19 is seriously worrying. Not only is the government enforcing closures on all but the most essential places of work, but it can be...

Nasser Sahlool has just nicely articulated the human imperative for a return to normalcy, as well as the sureness that what follows the COVID-19 pandemic will be a new normal. And it’s true:...

🎧 Listen to this post When I was 15, I moved to the UK from a country that had experienced civil wars, revolutions, and military coups. My new classmates would ask me, “What was it like to...

While COVID-19 is quickly spreading across the world, we are (hopefully) close to the peak of it in certain parts of mainland Europe. With full lockdowns in place to maximise social distancing and...