{"id":117464,"date":"2020-10-07T19:00:00","date_gmt":"2020-10-08T00:00:00","guid":{"rendered":"https:\/\/www.dacgroup.com\/webinar-recap-how-social-analytics-can-make-you-a-thought-leader\/"},"modified":"2024-12-21T05:50:58","modified_gmt":"2024-12-21T10:50:58","slug":"webinar-recap-how-social-analytics-can-make-you-a-thought-leader","status":"publish","type":"post","link":"https:\/\/www.dacgroup.com\/en-ca\/insights\/blog\/analytics\/webinar-recap-how-social-analytics-can-make-you-a-thought-leader\/","title":{"rendered":"Webinar recap: How social analytics can make you a thought leader"},"content":{"rendered":"<p>I recently had the pleasure to be a part of the NetBase Quid Virtual World Tour, where I explained how companies can gain valuable insights from social analytics platforms.<\/p>\n<p>As you may know, use cases for social analytics platforms usually involve some or all the following\u2014as experienced first-hand by DAC and supported through <a href=\"https:\/\/chart-na2.emarketer.com\/233801\/what-capacity-do-pr-marketing-communications-professionals-worldwide-use-social-listening-tools-of-respondents-dec-2019\">Talkwalker&#8217;s &#8220;Global State of PR&#8221; research<\/a>:<\/p>\n<ul>\n<li>Measurement<\/li>\n<li>Monthly reporting\/maintenance<\/li>\n<li>Competitive analysis<\/li>\n<li>Benchmarking<\/li>\n<li>Pitching new business<\/li>\n<\/ul>\n<p>But the headline here is that you&#8217;re only scratching the surface if you only use social analytics and social listening to establish baselines and monitor campaigns. Deployed properly, this tech has almost limitless potential to capture priceless data on niche topics and highly localized trends.<\/p>\n<p>More importantly, it can reveal insights that defy conventional logic, create lucrative differentiators, and inspire thought leadership that at times goes against the grain.<\/p>\n<h2>Social analytics as a creative process<\/h2>\n<p>Ask any designer or copywriter\u2014however much planning you put into it, the creative process usually ends up looking something like this:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-53460\" src=\"\/wpe-content\/uploads\/2020\/10\/creative-process.jpg\" alt=\"Creative process illustration\" width=\"652\" height=\"249\" \/><\/p>\n<p>But did you know that using social analytics tools often results in a similar experience? To begin with, it&#8217;s about <em>how<\/em> you use tools. We&#8217;re fortunate enough to have a number of <a href=\"\/blog\/making-sense-of-data-during-a-crisis-our-curated-list-of-resources\/\">research-based tools and resources<\/a> that we use to help define and execute strategies for our performance-minded clientele.<\/p>\n<p>Within that spectrum, we combine NetBase Quid\u2014a leading consumer and marketing intelligence platform\u2014with other analytical sources in order to contribute to research, persona development, competitive insight, and strategy development. More often than not, NetBase Quid is used to prove or disprove hypotheses we have about brand social conversations. It&#8217;s these &#8220;Ah-hah!&#8221; moments that provide meaningful (and actionable) nuance to digital strategies.<\/p>\n<p>But talk is cheap, right? What you really want to know is how the platform works in practice. In our presentation, <strong>Forget All You Know\u2026 or <em>Think<\/em> You Know: How Social Analytics Can Make You a Thought Leader<\/strong>, there were three examples that demonstrated how DAC used social analytics to:<\/p>\n<ul>\n<li>Validate\/take a pulse on consumers&#8217; top-of-mind needs in the restaurant industry<\/li>\n<li>Demonstrate that B2B conversations vary wildly by location (and explain why that matters)<\/li>\n<li>Show that social data can turn even the safest assumption on its head<\/li>\n<\/ul>\n<section id=\"hub-newsletter-signup\" data-role=\"forward-email-subscription-container\" class=\"full-width w-100 d-flex justify-content-center align-items-center bg-c7f2b3\">\n    \n    <div class=\"max-w-1400 w-100 form\">\n        <div class=\"text-content-container\">\n            <h2>\n                Stay Forward            <\/h2>\n            <p class=\"subtitle\">\n                Get exclusive insights into digital <br class=\"d-none d-lg-block\">media's top-trending topics delivered<br class=\"d-none d-lg-block\"> directly to your inbox.            <\/p>\n        <\/div>\n\n        <div data-role=\"form-group\">\n            <div class=\"d-flex flex-column w-100\">\n                <form data-forward-email-form class='custom-hubspot-form' id='hubspot_form_6aabed16289ab'>\n    <div class='d-flex input'>\n        <input type='email' class='form-control me-2 input' placeholder='Email address' aria-label='Email' name='email' required>\n        <button type='submit' class='btn_primary-filled_white'>Submit\n<\/button>\n    <\/div>\n    <input type='text' name='dac_hp' value='' tabindex='-1' autocomplete='off' aria-hidden='true' style='position:absolute;left:-9999px;height:0;width:0;border:0;padding:0;overflow:hidden'>\n    \n    <p class='hubspot-status'><\/p>\n<\/form>\n<script>\njQuery(document).ready(function($) {\n    var loadedAt = Date.now();\n    var form = $('#hubspot_form_6aabed16289ab');\n    form.on('submit', function(event) {\n        event.preventDefault();\n\n        \/\/ Get email input value\n        var emailInput = form.find('input[name=\"email\"]');\n        var email = emailInput.val().trim();\n\n        \/\/ Get the status element for this form\n        var statusElement = form.siblings('.forward-email-status-container');\n\n        \/\/ Submit through the site's form proxy (form IDs stay server-side)\n        fetch('https:\/\/www.dacgroup.com\/en-ca\/wp-json\/api\/v1\/forms\/submit', {\n            method: 'POST',\n            headers: {\n                'Content-Type': 'application\/json'\n            },\n            body: JSON.stringify({\n                form: 'newsletter',\n                source: 'block-hub-newsletter',\n                lang: 'en-ca',\n                email: email,\n                hp: form.find('input[name=\"dac_hp\"]').val(),\n                turnstileToken: form.find('[name=\"cf-turnstile-response\"]').val() || '',\n                elapsed: Date.now() - loadedAt,\n                pageUri: window.location.href,\n                pageName: document.title\n            })\n        })\n        .then(response => response.json().catch(function() { return {}; }).then(result => {\n            if (response.ok && result.success) {\n                if(statusElement) {\n                    statusElement.text('Thanks for Subscribing!');\n                    statusElement.css('color', 'green');\n                }\n\n                var userInfo = JSON.parse(localStorage.getItem('userInfo'));\n                if (userInfo) {\n                    userInfo.event = 'Form_submit';\n                    userInfo.email = email;\n                    userInfo.form_name = 'Newsletter';\n                    window.dataLayer = window.dataLayer || [];\n                    window.dataLayer.push(userInfo);\n                }\n\n                emailInput.val(''); \/\/ Clear the email field\n                window.dispatchEvent(new CustomEvent('newsletter-submit'));\n            } else {\n                if(statusElement) {\n                    statusElement.text((result.data && result.data.message) || \"There was an error submitting the form.\");\n                    statusElement.css({\n                        'color': 'red',\n                        'padding-top': '10px'\n                    });\n                }\n            }\n        }))\n        .catch(error => {\n            console.error('Error:', error);\n            statusElement.text(\"There was an error submitting the form.\");\n            statusElement.css({\n                'color': 'red',\n                'padding-top': '10px'\n            });\n        });\n    });\n});\n<\/script>                <span class=\"forward-email-status-container\"><\/span>\n            <\/div>\n\n            <button id=\"forward-form-submission\" class=\"subscribe-btn\" type=\"button\" onclick=\"triggerButton(this)\">\n                <span class=\"d-inline-block\">\n                    SUBSCRIBE                <\/span>\n                <span class=\"d-inline-block bell-container\">\n                    <svg width=\"28\" height=\"28\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M3.5458 14.4774L4.50055 13.234C4.50657 11.8629 4.56791 9.80824 5.17539 8.00401C5.52706 6.95953 6.09459 5.89126 7.03537 5.08C7.70533 4.50227 8.51103 4.10149 9.44696 3.90922C9.50872 3.69984 9.5922 3.49047 9.70471 3.28979C9.91134 2.92122 10.2194 2.57523 10.654 2.33189C11.0827 2.09183 11.5478 2 12 2C12.4355 2 12.8969 2.08208 13.3272 2.31763C13.7695 2.55969 14.0812 2.91045 14.2866 3.28943C14.3999 3.49849 14.4813 3.71787 14.5396 3.93682C15.5444 4.18145 16.3788 4.69659 17.0444 5.38131C17.9498 6.3126 18.4937 7.50224 18.8321 8.60503C19.3645 10.3395 19.4725 12.1499 19.4944 13.1421C19.9371 13.6338 20.3502 14.1627 20.6914 14.626C21.9447 16.3277 20.6148 18.5001 18.7001 18.5001L5.52863 18.5C3.45543 18.5 2.28314 16.1217 3.5458 14.4774Z\" stroke=\"#171616\" \/>\n                        <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.0857 19.3749C9.431 19.1461 9.89639 19.2405 10.1252 19.5858C10.874 20.7159 12.7481 21.0858 13.9 19.5501C14.1485 19.2187 14.6186 19.1516 14.95 19.4001C15.2813 19.6486 15.3485 20.1187 15.1 20.4501C13.2518 22.9143 10.126 22.3027 8.87475 20.4143C8.64596 20.069 8.74041 19.6037 9.0857 19.3749Z\" fill=\"#171616\" \/>\n                    <\/svg>\n                <\/span>\n            <\/button>\n        <\/div>\n    <\/div>\n\n    \n    <script>\n        function triggerButton(button) {\n\n            var container = button.closest('[data-role=\"forward-email-subscription-container\"]');\n            var form = container.querySelector('[data-forward-email-form]');\n\n            if (form) {\n                jQuery(form).find(\"button[type='submit']\").trigger('click');\n            }\n        }\n    <\/script>\n\n<\/section>\n\n\n<h2>The three tenets of social analytics<\/h2>\n<p>If we cut to the chase, social analytics can be boiled down to three fundamental aspects:<\/p>\n<ol>\n<li>\n<h3>Observation<\/h3>\n<p>This is about as table stakes as you can get. Here we can look to establish baselines for clients and track movement against those baselines when tactics are actualized in the market. While there&#8217;s not always a 1:1 reaction, it can still be an important part of your process.<\/li>\n<li>\n<h3>Taking a pulse<\/h3>\n<p>This is all about keeping your finger on that pulse to understand if there are any developing trends by topic or category that can be drawn out to layer into content and\/or media strategies.\u00a0 Understanding shifting trends matters as it helps brands to be more agile by understanding what&#8217;s important to their audience and pivoting (or not) accordingly.<\/li>\n<li>\n<h3>Data-informed execution<\/h3>\n<p>There&#8217;s a saying about assumptions\u2014but it&#8217;s not the one you&#8217;re thinking of. We look to social analytics to confirm or invalidate assumptions. To that end, we look to the words of William Safire: &#8220;Never assume the obvious is true&#8221;. DAC uses the insights garnered from social analytics to confirm or invalidate assumptions as well as to layer nuance to our client strategies, performance media campaigns, and <a href=\"https:\/\/www.menumag.ca\/2020\/06\/08\/the-unchartered-waters-of-covid-19-changing-consumer-habits\/\">thought-leadership pieces<\/a>.<\/li>\n<\/ol>\n<p>Using social analytics in these ways will help you get to the heart of what matters to your audience, leverage specific insights (e.g. location) to better engage buyers, validate findings instead of relying on assumptions, and\u2014ultimately\u2014tell the right story to the right audience at the right time.<\/p>\n<p>Want to see for yourself? Watch the full session <a href=\"https:\/\/event.on24.com\/eventRegistration\/console\/EventConsoleApollo.jsp?uimode=nextgeneration&amp;eventid=2389605&amp;sessionid=1&amp;key=FF83EB36FF8E0301AF1AEC31C0E1B638&amp;contenttype=A&amp;eventuserid=305999&amp;playerwidth=1000&amp;playerheight=650&amp;caller=previewLobby&amp;text_language_id=en&amp;format=fhvideo1&amp;newConsole=false\" target=\"_blank\" rel=\"noopener\">here<\/a> (DAC&#8217;s segment begins at 67:43) or jump straight to the <a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:activity:6686298346505809920\/\" target=\"_blank\" rel=\"noopener\">summary interview<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I recently had the pleasure to be a part of the NetBase Quid Virtual World Tour, where I explained how companies can gain valuable insights from social analytics platforms. As you may know, use cases for social analytics platforms usually involve some or all the following\u2014as experienced first-hand by DAC and supported through Talkwalker&#8217;s &#8220;Global [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":110536,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","reading_level":"Strategic","reading_level_confidence":0.72,"reading_level_needs_review":"0","in_short_ai_headline":"","in_short_ai_body":"","in_short_status":"","footnotes":""},"categories":[2860],"tags":[],"class_list":["post-117464","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analytics"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Webinar recap: How social analytics can make you a thought leader | DAC<\/title>\n<meta name=\"description\" content=\"Social 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