\n Stay Forward <\/h2>\n
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- facilitating more personalized product or service discovery through voice assistants;<\/li>\n
- fast-tracking conversions using AI-powered payment solutions;<\/li>\n
- amplifying enterprise functions through agile workflow platforms.<\/li>\n<\/ul>\n
With the multitude of chatbot varietals available, it’s crucial to understand which solutions will amplify your efforts\u2014and complement your online experience\u2014as you develop and refine your digital strategy. To do that, we have to first debunk some troublesome chatbot misconceptions.<\/p>\n
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Myth: Chatbots are taking our jobs <\/h3>\n
Let’s start with one of the biggest misconceptions out there: robots will make us all redundant. This is nothing new. In fact, humanity’s ever-looming fear of machines taking over the world has been incubating since the dawn of the Industrial Age.<\/p>\n
![\"Robot](\"https:\/\/www.dacgroup.com\/wp-content\/uploads\/2024\/12\/chatbot-on-laptop.jpg\")
<\/p>\nIn reality, chatbots are proving to be a convenience rather than an existential threat. Primarily, they surface queries in real time in order to quickly identify issues and potentially solve them without human involvement. An IBM study demonstrated that chatbots can answer 80% of standard questions<\/a>, which may not sound particularly impressive on its own\u2014but think about how much time that frees up for employees to focus on more complex issues and situations.<\/li>\n
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Myth: Chatbots are all driven by AI <\/h3>\n
When people hear “chatbots”, they often assume that artificial intelligence is powering this type of technology due to its “intelligent” nature and automatic responses. While there is some truth to this, bots come in all different shapes and sizes with a wide range of capabilities. For most B2B and B2C applications, there are three main types of chatbot you may be able to deploy: script-driven, keyword recognition, and contextual.<\/p>\n
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Script-driven bots<\/h3>\n
One of the most commonly found bots in the market to date, script-driven chatbots are driven by decision-tree structures, mapping out interactions that require user selections to progress towards a specific answer. They commonly use menu or button-style interactions in order to follow a set of hierarchies and curated responses.<\/p>\n
![\"ChatBox](\"https:\/\/www.dacgroup.com\/wp-content\/uploads\/2024\/12\/hubbot-1.jpg\")
<\/p>\nScript-driven bots are ideal for basic FAQ-type queries that users can access very quickly.<\/em><\/li>\n
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