{"id":117342,"date":"2019-11-14T19:00:00","date_gmt":"2019-11-15T00:00:00","guid":{"rendered":"https:\/\/www.dacgroup.com\/take-control-of-your-online-reputation-with-review-response-assistant\/"},"modified":"2024-12-20T09:23:16","modified_gmt":"2024-12-20T14:23:16","slug":"take-control-of-your-online-reputation-with-review-response-assistant","status":"publish","type":"post","link":"https:\/\/www.dacgroup.com\/en-ca\/insights\/blog\/local-search\/take-control-of-your-online-reputation-with-review-response-assistant\/","title":{"rendered":"Take control of your online reputation with Review Response Assistant"},"content":{"rendered":"

Managing reviews and mentions online has become a critically important part of every modern business strategy. So today, we’re launching a new tool to make reputation management easier than ever before: the Review Response Assistant (RRA)<\/strong>.<\/p>\n

Why do review responses matter? Because you can amplify positive comments, mitigate negative ones, and engage with your audience one-on-one. There’s also a significant SEO factor: each successive update to Google’s algorithm places more importance on reviews and review responses, so reputation management<\/a> should be a priority if you’re trying to enhance your online visibility.<\/p>\n

\"Infographic<\/p>\n

Of course, it can also be extremely time consuming. The more reviews you receive across hundreds of store locations and dozens of websites, the harder it becomes to respond in a timely, cohesive way. The Assistant solves that problem for multilocation brands.<\/p>\n

How does it work?<\/h2>\n

The Review Response Assistant is the next logical step from our Pre-Populated Review Responses<\/a>, offering an intelligent way to respond to reviews based on set rules rather than manually selecting templated replies. It automatically posts responses based on each review’s source, star rating, and content, selecting from a set of potential responses with zero ongoing effort from the business owner or marketing team.<\/p>\n

Importantly, the real people tasked with review responses are always in control\u2014after all, there are few things more dispiriting for customers than replies that are obviously automated, repetitive, or flagrantly off-topic. The Assistant will never overwrite a custom response, and anything submitted by the tool can always be edited by the team, who retain complete control of all public-facing content.<\/p>\n

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