Operations Support Analyst

Location: Toronto, Ontario

Type: Full Time

Online local listings and directories don’t organize themselves – they need to be corralled, curated and coaxed into shape. It’s a hands-on responsibility that can only be handled by the digital equivalent of a shepherd; somebody who knows LPM (local presence management) like the back of their hand; whose attention to detail is borderline supernatural; who knows how to make Excel verify data, pinpoint errors, and someone who is obsessively proactive and able to investigate and resolve issues before they even come up.

Right now, DAC Group is looking for just such a Digital Shepherd (or Operations Support Analyst if you want to get all formal) to join the growing team of “Geeks with Personality” at our Toronto headquarters. Sound like your kind of gig? Then we want to hear from you.


  • Manage client’s location data across DAC’s publisher network, including various search engines, online directories, maps and social networks
  • Manage multiple client programs, all with varying priorities and timelines
  • Input client LPM (local presence management) information into internal DAC systems
  • Work with Account teams to analyze and improve upon client data
  • Liaise with Account teams and publishers following launch of clients work
  • Analyze incoming data feeds from clients, and process any updates where required
  • Work closely with Account and Client services team to ensure we are exceeding client expectations


  • 1+ year in related field
  • Post-secondary education in similar field of interest
  • Proficient in data analysis
  • Highly skilled working knowledge of MS Excel
  • Exceptional written, verbal and interpersonal communication skills
  • Excellent computer skills and conversant with all Microsoft applications and Internet fundamentals
  • High attention to detail
  • Ability to handle a flexible changing environment
  • Excellent time management skills

Awesome Perks:

  • Free Parking
  • Free Breakfast and Snacks daily
  • Free Gym in Building
  • Casual dress every day of the week
  • Profit sharing
  • Public transit access (3 min walk to Leslie Subway Station)
  • Office location surrounded by green space
  • Professional development allowance
  • An active social committee
  • Company shutdown between Christmas and New Year’s
  • Accepted file types: pdf.